An inevitable action in our lives often requires us to give a piece of unwanted news to someone we don’t really want to give it to.
Whether it’s telling them they didn’t get a job, their car has a flat tyre, or they have a grubby mark on their face. No-one wants to give someone some news they’d rather not hear or be the person who
Software testing can be difficult sometimes
And I can understand why, if a developer writes a piece of software and they’re proud of what it does and how it
However, it is important to remember that
So what can we do to shift the mindset of a developer from “Here we go again…”. when they see a tester approaching their desk with a problem. To one that allows them to see that testers are providing valuable insight into the quality of the software and testing isn’t such a negative activity.
Shift the tone.
Here’s a scenario. A tester lands at your desk with a problem they have discovered.
“Hey, I just tested
“Hey, how was your weekend? Awesome, I loved that movie you recommended. I just thought I’d stop by and mention that I’m testing
The second option is the way I think most of us would prefer to receive some bad news.
First, the tester is opening up with a conversation. A standard opener, but this isn’t just an excuse to use a little small talk.
Also, the tone of the message
Testers are not developers enemy
We are all trying to achieve the same outcome and arrive at the same destination. We just have different modes of transportation.
Collaborate with your development team, make them understand the issues you are raising and the process you went through to discover the bug you are reporting.
It may also be useful for a member of the development team to sit with QA for a few hours and see what you do to get a better understanding. They will have likely had little experience on the QA side of things (depending on their background), so this would be a great learning opportunity for them.So in conclusion, try to open up to your development team in a way that they see you not as a source of problems. But as a friendly team who provide important insight into the quality of their software and no just a source of problems.